Unclear responsibilities
Without defined ownership, daily issues move between teams instead of being resolved.
More Than a Delivery Company
Operating since 2018 · 40,000+ daily ordersThe teams and operations behind every successful delivery.
Top Delivery manages the riders, fleets, and day-to-day operations behind leading delivery platforms.
Acceptance99%+
Flagship5,000+Managed RidersTotal rider network
3,000+Active RidersCurrently operating
40,000+Daily OrdersCompleted each day
99%+Acceptance RateMeasured performance
20%+Annual GrowthScaling with control
Who We Are
More than a delivery company. We manage the teams behind the operation.
From rider recruitment to fleet management and field operations, we work closely with our partners to keep their operations running efficiently.
Strong operations start with strong people.
10K+Riders in network
2026UAE next step
MENARegional growth
How We Support DeliveryStructured · accountable · scalable
01
Partner PlatformOwns the order and customer experience
02
Top DeliveryBuilds and manages the operation
You are here03
Operations TeamPlans fleets, shifts, coverage, and execution
04
Delivery RidersRecruited, onboarded, supported, and managed
05
PerformanceTracked, reported, and continuously improved
Built Around Control
Strong operations need clear ownership.
Delivery operations become harder to control when responsibilities, performance targets, and escalation paths are unclear.
Inconsistent execution
Different standards across shifts and areas make service quality difficult to maintain.
Delayed visibility
Performance gaps become more expensive when they are identified too late.
Slow escalation
Operational issues need fast decisions at the right management level.
Scale without structure
Growing fleets and entering new areas require systems that can expand without losing control.
The Solution
We keep delivery moving with structure and control.
Our capabilities work together as one operating model, from recruitment and fleet management to performance, engagement, and rapid expansion.
Rider Recruitment & Onboarding
We recruit, screen, and onboard riders based on the requirements of each project.
Fleet Management
We manage rider fleets, schedules, and coverage across different areas.
Daily Operations
We manage daily assignments, dispatch, and field execution across the operation.
Performance & KPIs
We track performance, identify gaps, and follow up where action is needed.
Rider Engagement
We organize initiatives that strengthen rider engagement and connection to the operation.
Rapid Expansion
We build and deploy new teams when partners enter new areas or need to scale.
Services
Our capabilities. One team. One standard.
Six capabilities that work together to keep delivery operations running efficiently.
CAPABILITY 01At scale
Rider Recruitment & Onboarding
We recruit, screen, and onboard riders based on the requirements of each project.
✓ Sourcing✓ Screening✓ Onboarding✓ Activation
Case Studies
Recognition from leading platforms.
Our performance is measured by what happens on the ground and recognized by the partners we support.
Recognized as the #1 Amazon Now Egypt partner.
Top Delivery supports Amazon Now with rider teams and day-to-day operations, helping maintain reliable execution as the operation grows. The partnership began in December 2025.
80K+Monthly orders
400+Riders
#1Delivery partner
Recognized as Talabat Egypt's Top Fleet Partner.
Top Delivery builds reliable teams, manages daily performance, and supports consistent execution as Talabat's needs change. The partnership began in Kuwait in 2018 and in Egypt in June 2021.
1M+Monthly orders
1,800+Riders
TopFleet partner
Welcoming Noon Minutes to our partner network.
Noon Minutes joins Amazon Now and Talabat in the Top Delivery partner network. The partnership began in September 2026.
10K+Monthly orders
100+Riders
NewPartner
Markets & Presence
Built one market at a time. Ready for what's next.
Our experience in Kuwait and Egypt has shaped the way we operate. We are now bringing the same hands-on approach to the UAE.
2018Origin
KUWAIT
KuwaitWhere the journey began
Top Delivery started in Kuwait, building its business around the people and operations behind delivery.
250+ riders2021Main market
EGYPT
EgyptOur main market and operating center
We expanded into Egypt in September 2021. Egypt is now the foundation and center of our operations.
10K+ riders2026UAE
UAE
United Arab EmiratesThe next chapter of our expansion
We are bringing the experience and operating model built over the years into the UAE.
MENA Next StepWhy platforms choose us
Built to manage today. Ready to scale tomorrow.
Clear Ownership Ambiguity
Every part of the operation has defined responsibility and accountability.
Structured Execution Inconsistency
Schedules, assignments, and field activities are organized and monitored.
Real-Time Tracking Late Visibility
We identify gaps early and act before they affect the service.
Fast Problem Solving Delays
Issues are handled at the right level with quick action and clear escalation.
Flexible Scale Limits
Our structure supports larger rider teams, new areas, and changing demand.
Strong People Disconnection
We build teams and rider engagement that support consistent operations.
Ready for What's Next
Built to grow with the businesses we support.
We are strengthening our operations in Egypt, expanding into the UAE, and continuing to build stronger teams, processes, and reporting.
Let's Work Together
Ready to build better delivery operations?
Whether you are expanding into a new market, building a delivery team, or strengthening your existing operation, we are ready to talk.
Contact
Let's work together.
Tell us whether you are entering a new market, building a delivery team, or looking to strengthen your existing operation.
Cairo HQEgypt · UAE
Cairo office
18 Abdel Azim Salama St., Nasr City, Cairo, Egypt View on Google Maps
Alexandria office
4 Saeed El-Khouly, Abu an Nawatir, El Raml 1, Alexandria Governorate 5450002 View on Google Maps
Ops desk+20 111 590 8664
Emailinfo@topdeliveryeg.com
Ops desk is online · responding within 1 business day